Hi I’m Stuart Cooper.
A UK-based service-design and digital product specialist with over 20 years experience.
I help start-ups and large enterprises to prototype, test and launch accessible digital experiences that delight end-users.
I have strong domain expertise in healthcare and energy.
22+
Years operating across a wide variety of sectors
33
Big brand enterprise clients
16
Start-up roles
100%
Client repeat rate
Let’s do great work together.
UX audit
Rapid review and recommendations for existing digital products that may be falling short for investors or customers.
Service blueprinting
Journey-mapping workshops and 5-day sprints to rocket-fuel your most pressing service design challenges.
Product roadmapping
Interim Product Owner (Agile development) and roadmapping to qualify and prioritise features for commercial success.
Proud track record with big brands and ambitious start-ups.
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"Stuart remains a go-to catalyst for our most complex design challenges around net-zero and vulnerable consumers. You will be left smiling for weeks after one of his workshops."
Dr Rose Chard, Programme Lead, Energy Systems Catapult
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"Big stature, big presence, big creativity for big problems that need pragmatism and flair. This guy moves the dial on whatever he meets."
Dr Matt Lipson, Head of Partnerships, Heat Geek
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"Stuart works efficiently and effectively with our Net Zero team to visualise complex energy data problems into high impact insights for a low-carbon future. He works closely with teams to turn technical outputs into intelligent intuitive dashboard designs."
Rachel Bell, Digital Product Development Lead, AtkinsRealis
Recent projects.
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Ori Biotech
Helping these Cambridge cell-therapy pioneers to optimise the user-interface for their CAR-T cell production instrument.
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EXI
Supporting this UK/US consumer health start-up (ex-Apple founders) build a clinically-validated ‘Exercise on Prescription’ iOS/WatchOS app for NHS and US-insurer customers to reduce obesity. Worked in a fast-moving environment to conceive and implement Gen2.0 features and build a compelling impact reporting dashboard.
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NHS / Energy Systems Catapult
Service design adviser for the nationally recognised ‘Warm Home Prescription’ service which supports chronically-ill respiratory patients to afford safe levels of heating. I led on service design, referral platform and patient communications for the last three winters.
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AtkinsRealis - Decarbonomics®
Design authority for a new decarbonisation platform for commercial buildings. I have helped to define the proposition and visualise the product dashboard for this ambitious net-zero tool.
How can I help you?
UX audit
Design agency vision lost in translation? Engineers been left with UX/UI decisions for too long? Investors sounding underwhelmed? Customers not beating a path to your door?
I specialise in lightning-fast, team-energising UX audits that will gift you a prioritised list of recommended improvements that will deliver the highest impact for least disruption.
I’m here for you when the large expensive agencies have left.
Establish or refine user-persona assumptions
Review or compile a list of use-scenarios
Extract and markup existing user-interface with suggested areas of friction or high cognitive load (Figjam board)
Build on existing screens to mock-up low-regret areas of improvements (Figma canvas and/or prototype)
Document recommendations into near-term and backlog.
I will...
Shortlists of improvements and timetabling recommendations
Usability/accessibility hazards highlighted
Suggested changes in a visual prototype you can size with your developers
A Board/Exec-friendly report to help you pitch for change
So that you get...
Days
5-10
Service blueprinting
Greenfield project or fledgeling digital service? Aware you need the user experience mapping but not got the method experience in your current teams? Make sure you don’t miss this opportunity to fully explore and define a friction-free UX across all the best user touchpoints.
I have a large body of experience working with diverse teams to produce both Journey Maps and Service Blueprints that form the single-point of truth for building complex new services.
I can pour rocket-fuel on your process with a 5-day Design Sprint workshop.
Meet you to understand the project terrain
Organise the logistics for a memorable workshop
Skillfully facilitate the best design workshop(s) you’ve attended
Address user pains/gains in a value proposition canvas exercise
Stress-test your user persona assumptions
Build a credible consumer panel test-group
Document our time in a beautiful service blueprint (Figjam) or similar
I will...
Either an intense 5 (or 3) day offsite workshop, or, where needed, a 2-3 week programme
Service-design artefacts that you can leverage in your planning
Fresh design-thinking from an experienced hand
Service clarity you can evangelise with the Exec, investor or operational team
Shopping list of backstage processes, resources and development requirements
And maybe you’ll then need… (see below)
So that you get...
5
Days
Product roadmapping
Agile process run away with itself? Product management function playing requirements catch-up? Too many MVP features, not enough dev resource?
Let me parachute in as your new Product Owner (PO) and work fast to qualify real user needs and ruthlessly hold product quality when pressure hits.
I will use great product management platforms like Jira Product Discovery or Productboard to help your whole team visualise a recipe for success.
Understand the cadence of your agile development process
Analyse the current and next sprints to flag any low-confidence feature plans
Build-out a solid foundation of user profiles and use scenarios
Take practical steps to engage users and qualify real unmet needs (Jobs to be Done framework)
Assemble existing and emerging requirements into a product management platform you will love
Run impact/effort assessment to derive feature priorities
Work with you to schedule these sanitised elements
I will...
Consolidated requirements in a navigable space
Feature schedule to show stakeholders
Crystal-clarity on the MVP recipe for success
Confidence that a fast-moving agile development is tackling true customer priorities
Experience and confidence in engaging end-users and documenting insights
So that you get...
4-8
Weeks
Design pedigree you ask? Cut from good cloth.
Remember me for
Data visualisation and dashboard specialist.
Service design for vulnerable consumers. Low carbon technologies and energy systems.
Hardcore medical device/regulated products experience (Class I/IIa/IIb/III through UK CA, CE and FDA approvals).
Lean UX masterclass; my method playbook and tool cheat-code will get you to launch faster.